Support for country patients with long-term health conditions

1 May 2017

Health Navigator offers practical assistance and advice and coordinated support to help people manage their chronic condition and its impact on their day-to-day life.

GP on phone

The free service, which is provided by the WA Country Health Service and Silver Chain, has already helped more than 1000 people in the Wheatbelt and Great Southern regions.

People at risk of a chronic condition include those with excess abdominal weight, raised cholesterol or blood glucose levels and high blood pressure, and long-term lung conditions are illnesses such as asthma, emphysema and bronchitis. 

A client and Health Navigator Coordinator discuss the person’s health and lifestyle challenges during an initial phone or video call from home, the local health centre or community resource centre. On this first call, they make a plan to work towards better health. 

The person can then have regular phone or video calls with their coordinator to discuss their goals and help them stay on track. Health Navigator links with the client’s GP where possible, for well-coordinated outcomes.  

Practical assistance includes organising appointments with the local GP and other health providers and working with social support agencies to support people to stay in their own homes.

People who use Health Navigator have said the calls are just like an in-person meeting, without the cost and inconvenience of travelling for a medical appointment.

 “Health Navigator has really helped me to stay positive about staying healthy, and I don’t see controlling my diabetes as such a problem anymore.” – Jan, Health Navigator client.

Health Navigator is funded through the $500 million Southern Inland Health Initiative.

For a referral, speak to your GP or call 1300 650 803 to arrange to speak to a Health Navigator Coordinator. Learn more about Health Navigator

See also