Treatments and tests


Telehealth is the delivery of health care at a distance, using Information and Communication Technology (ICT). People in regional Western Australia can use videoconferencing to attend appointments with their clinician in Perth or another location. In some cases, it is also available to people in the city who find it hard to get to their health professional.

What services are offered through telehealth?

Some of the many services available with telehealth include:

  • Aged care and rehabilitation
  • Allied health services
  • Burns
  • Cancer services
  • Cardiology
  • Chronic conditions, including diabetes, asthma and chronic obstructive pulmonary disease (COPD)
  • Emergency Telehealth Service (ETS)
  • Ear nose and throat (ENT) and audiology
  • Gastroenterology
  • General medicine
  • General surgery
  • Haematology
  • Hospital in the Home (HITH)
  • Mental health
  • Neurological services
  • Orthopaedics
  • Paediatric services
  • Pain management
  • Plastic surgery
  • Preparation for childbirth and parenting (external site)
  • Renal and urology services
  • Respiratory and sleep medicine
  • Stroke
  • Women’s health services
How do I make an appointment?

Discuss with your health professional whether your appointment can be delivered by telehealth. If this is possible your local telehealth team will contact you with the relevant details.

What can I expect from an appointment?

A telehealth appointment is just like any other medical appointment – the only difference is you will be seeing your health professional on a screen at the local health centre or from home.

You don’t have to operate any of the videoconferencing equipment yourself and most people say it feels no different from being in the room with the medical or health professional.

Appointments at a health centre are held in a private room and you can take a family member or friend with you.

Any photographs, X-rays or test results your medical or health professional needs to see can be organised with you before the appointment and given to them before or during your appointment.

All medical records are treated according to privacy legislation and WA Health standards.

How long will it take?

This depends what you need to talk about with your health professional. It might be longer if it’s your first appointment. As with all medical appointments, there are times when your medical or health professional might be delayed and you have to wait.

Telehealth does not add additional time to a regular appointment and you should also save time by avoiding unnecessary travel.

How private is a telehealth appointment?

Telehealth appointments are as private as in-person appointments. Both you and the medical or health professional will be in a private room. Measures are in place to ensure the videoconference is secure. If you wish, you can have a family member or friend in the room for support.

What is the cost?

Using telehealth is free and is likely to actually save you time and money since you don’t have to travel.

(Please note that downloading and installing applications and using your computer or device for a telehealth call will use data and may incur download costs from your internet service provider.)

How do I prepare for my telehealth appointment?

Once you have received your letter confirming that your appointment will be delivered via telehealth you will need to install an application onto your mobile, tablet or laptop/computer device at least 1 week prior ready for your consultation with your health professional. Read our instructions on how to get set up on your specific device.

WA Country Health Service

This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.

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