Treatments and tests

Telehealth

Telehealth is having an appointment with your health professional by videoconferencing. People in the country can use it for appointments with their clinician in Perth or another major centre. In some cases, it is also available to people in the city who find it hard to get to their health professional.

What services are offered through telehealth?

Some of the many services available with telehealth include:

  • Aged care and rehabilitation
  • Allied health services
  • Burns
  • Cancer services
  • Cardiology
  • Chronic conditions, including diabetes, asthma and chronic obstructive pulmonary disease (COPD)
  • Emergency Telehealth Service (ETS)
  • Ear nose and throat (ENT) and audiology
  • Gastroenterology
  • General medicine
  • General surgery
  • Haematology
  • Hospital in the Home (HITH)
  • Mental health
  • Orthopaedics
  • Paediatric services
  • Pain management
  • Plastic surgery
  • Preparation for childbirth and parenting (external site)
  • Renal and urology services
  • Respiratory and sleep medicine
  • Stroke and neurological services
  • Women’s health services
How do I arrange an appointment?

Complete the online form to find out if your service is covered, or call the Statewide Telehealth Service on 6383 1853.

What can I expect from an appointment?

A telehealth appointment is just like any other medical appointment – the only difference is you will be seeing your medical or health professional on a screen at the local health centre or from home.

You don’t have to operate any of the videoconferencing equipment yourself and most people say it feels no different from being in the room with the medical or health professional.

Appointments at a health centre are held in a private room and you can take a family member or friend with you.

Any photographs, X-rays or test results your medical or health professional needs to see can be organised with you before the appointment and given to them before or during your appointment.

All medical records are treated according to privacy legislation and WA Health standards.

How long will it take?

This depends what you need to talk about with your medical or health professional. It might be longer if it’s your first appointment. As with all medical appointments, there are times when your medical or health professional might be delayed and you have to wait.

Telehealth does not add additional time to a regular appointment and you should also save time by avoiding unnecessary travel.

How private is a telehealth appointment?

Telehealth appointments are as private as in-person appointments. Both you and the medical or health professional will be in a private room. Measures are in place to ensure the videoconference is secure. If you wish, you can have a family member or friend in the room for support.

What is the cost?

Using telehealth is free and is likely to actually save you time and money since you don’t have to travel.

(Please note that downloading and installing applications and using your computer or device for a telehealth call will use data and may incur download costs from your internet service provider.)

How do I prepare for my telehealth appointment?

Once you have received your letter confirming that your appointment will be delivered via telehealth you will need to install an application onto your mobile, tablet or laptop/computer device at least 1 week prior ready for your consultation with your health professional. Read our instructions on how to get set up on your specific device.

Contact us

Have a general question about telehealth? You can call 6383 1853, or if you are looking for a telehealth service, complete an enquiry form.


Acknowledgements
WA Country Health Service

This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.

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