WA Health system

Your rights and responsibilities as a patient

You have a fundamental right to health care that is:

  • respectful
  • responsive
  • safe
  • effective.

Likewise, you have an obligation to treat staff and other patients with respect and to provide your health practitioner with all relevant health information.

Mutual respect will help ensure a positive experience

Healthcare professionals have a duty to:

  • treat you respectfullyNurse attending to young female patient in hospital
  • listen to your concerns
  • answer your questions clearly and honestly
  • inform and educate you about your illness

As a patient, you are required to:

  • give your health provider all relevant health information, including your medical history and all medicines you are currently taking
  • advise staff of any change in your condition or problems with your treatment.

Patient rights and obligations are governed by the Western Australian Public Patients’ Hospital Charter.

Compliments and complaints

Everyone likes to know when they have done a good job or how they can improve. Every hospital has a process that enables patients to provide comments about the quality of health care they receive, including complaints and compliments.

You can learn more about this process by contacting a staff member on your ward, the manager of the hospital’s Customer Liaison Department, or the hospital reception who will redirect your call to the most appropriate manager.

For more, see compliments and complaints.

Video – Your rights and responsibilities as a public patient

Watch more of our videos at the WA Health YouTube channel (external site).

Read the video transcript – Your rights and responsibilities as a public patient.


Acknowledgements

Quality Improvement and Change Management Unit


This publication is provided for education and information purposes only. It is not a substitute for professional advice. Information about a service, product or treatment does not imply endorsement and is not intended to replace professional advice. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified professional for answers to their questions.

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