Treatments and tests

Western Australian Limb Service for Amputees (WALSA)

What is WALSA?

The Western Australia Limb Service for Amputees (WALSA) provides essential prostheses for eligible amputees through an integrated client-focused service.

WALSA will help you through the entire process of acquiring a prosthesis. This includes:

  • prosthetic assessment
  • design
  • manufacture
  • repair or maintenance of prostheses
  • supply of some consumable items related to the prostheses.

Who is eligible?

  • Residents of Western Australia – if you are a permanent resident of Western Australia and hold a current Medicare card, you are eligible for WALSA services.
  • Residents of other states – if you are eligible for prosthetic treatment in your state of origin, you will be eligible for services in WA.
  • Residents of other countries – if you are foreign national, we may provide services and incur costs if your home country has a reciprocal health care arrangement with Australia. Each case shall be assessed individually.
  • Department of Veteran Affairs (DVA) clients – if you hold a DVA Gold treatment card you will have their limbs paid for in full, for all conditions.  If you hold a DVA White treatment card, your prosthetic treatment will only be paid for in full if your amputations are related to the DVA’s accepted war-caused disabilities. All other veterans (and immediate family of deceased veterans), including holders of a DVA concession card – rather than Gold or White treatment cards – are considered as eligible clients of WALSA.

Proof of eligibility

You will need to provide your Medicare and or DVA card upon request at the amputee clinic and prosthetic service provider (PSP).

Compensation clients

We do not pay for prosthetic services if you have received compensation for your loss.

WALSA will meet the costs incurred while you are pursuing compensation. Once the case is settled it is expected that you will inform us once any compensation funds are received and reimburse us for the cost of services provided.

If you are pursuing or have received compensation funds, you will need to complete a Declaration of Compensation Form. Please email the WALSA office or call 1300 884 903 to receive this form.

We perform an annual review of all clients in the process of seeking compensation. A letter will be sent to you requesting an update on the progress of your compensation claim.

To register for WALSA services

To discuss your needs please email the WALSA office or call 1300 884 903.

Complaints

We recognise that during the provision of prosthetic services there may be situations where you are dissatisfied with the treatment you receive and/or the manner in which the services were provided.

You have the right to complain in confidence, without prejudice and without this affecting any future prosthetic service provisions.  We will respond as soon as possible to complaints and monitor these incidents as part of our commitment to you.

If you believe the complaint has not been resolved to your satisfaction directly with the WALSA Contract Manager the matter should be referred in writing to the Manager Clinical Contracts, South Metropolitan Health Service. Please address the complaint to:

Manager Clinical Contracts
Corporate & Clinical Contracting Unit
South Metropolitan Health Service
Administration building
14 Barry Marshall Parade,
Murdoch WA 6150

If you feel this complaint has still not been resolved to your satisfaction you should contact the Health and Disability Services Complaints Office (external site).

For complaints relating a private health professional you should contact the Australian Health Practitioner Regulation Agency (AHPRA) (external site).

Appeals

WALSA acknowledges that in the administration of the service there are circumstances where you may disagree with a decision made by the WALSA Contract Manager. Where the matter cannot be resolved there is a process available to appeal the Manager’s decision.

Submit your request for an appeal in writing to the:

Executive Director
Contract Management
South Metropolitan Health Service
Administration Building

14 Barry Marshall Parade
Murdoch WA 6150

A letter will be sent you acknowledging lodgement of the appeal request.

The Executive Director, Contract Management will respond to you, providing notification of the decision or recommendation, which may involve consultation with an independent expert.

If you are not satisfied that this matter has been resolved you may appeal to the Office of Health and Disability Services Complaints Office.

External referral

If you feel this complaint has still not been resolved to your satisfaction you should contact the Health and Disability Services Complaints Office, if your complaint is about a WALSA or public hospital service.

Website: Health and Disability Services Complaints Office (external site) 
Address: GPO Box B61, Perth 6838
Free call: 1800 813 583 (free from land lines only)
Phone: 9323 0600


Acknowledgements
Western Australian Limb Service for Amputees (WALSA)

This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.

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