Treatments and tests

Outpatient Direct

Outpatient direct phone 1300 855 275, TTY callers use 133 677 local call costs apply. Monday to Friday 8am to 6pm

What is Outpatient Direct

Outpatient Direct is a WA based telephone service that assists some WA public hospital patients to manage their outpatient appointments at certain specialties/clinics.

Services Outpatient Direct provide:

  • Cancelling outpatient appointments *
  • Rescheduling outpatient appointments *
  • Updating contact details such as postal address, phone numbers
  • General information regarding your outpatient appointments
  • Forgotten where or when your appointment is? Call 1300 855 275

* Whilst Outpatient Direct will attempt to assist you with your enquiry we are not able to reschedule/cancel all appointments and your call may be transferred to the appropriate clinic or a message sent to the clinic with your enquiry.

Hospitals and clinics assisted by Outpatient Direct

To determine if the clinic you attend is assisted by Outpatient Direct, please see the table below

If there is a tick ( ✔) within the table under your hospital and clinic please contact Outpatient Direct on 1300 855 275& for assistance.

If your hospital and clinic are not ticked or listed you should refer to your appointment card or letter for the direct phone number.

Clinic/Hospital

Albany Health Campus

Fiona Stanley Hospital Fremantle Hospital King Edward Memorial Hospital Princess Margaret Hospital Rockingham General Hospital Royal Perth Hospital Sir Charles Gairdner Hospital
Adult Psychology


 ✔
 
     
Antenatal Clinic  
   ✔

     
Cardiology  
 ✔
 
     
Dermatology
 
 ✔
 
   ✔
 ✔
Diabetes Clinic
 
 ✔
 
   ✔
 
Diabetes
 
 ✔
         
Ear, Nose & Throat  
 ✔
   ✔
   ✔
 ✔
Endocrinology  
   
   ✔
 
Endoscopic Clinic  
   ✔
       
Family Planning Cl.
 
   ✔

     
Fertility Clinic  
   ✔
       
Fracture Clinic  
     ✔
   ✔
 ✔
Gastroenterology
 
     ✔
   ✔
 ✔
General Medicine/Medical  

 ✔
   ✔
   ✔
 ✔
General Surgery  ✔

 ✔
   ✔
 ✔
 ✔
 ✔
Gynaecology  ✔

 ✔
 ✔
 ✔
 ✔
   
Haematology  
 ✔
         
Hepatology  
         ✔
 
Immunology  
 ✔
   ✔
     
Menopause Clinic  
   ✔
       
Nephrology







Neurology  
     ✔
     
Neurosurgery  
           ✔
Obstetrics







Oncology Clinic  
   ✔
       
Ophthalmology  
 ✔
   ✔
   ✔
 
Optometry  
 ✔
         
Orthopaedics  ✔

 ✔
   ✔
 ✔
 ✔ (Incl RPRH)
 ✔
Orthoptics  
 ✔
         
Osteoporosis  
         ✔
 
Paediatrics  
 ✔
     ✔
   
Pain Management  
 ✔
     
 ✔
 
Plastic Surgery Clinic  
 ✔
   ✔
   ✔
 ✔
Renal Clinic  
     ✔
     
Rheumatic  
         ✔
 
Rheumatology  
 ✔
   ✔
   ✔
 
Scoliosis  
         ✔
 
Sexual Health Clinic  
   ✔
     ✔
 
Spinal  
         ✔
 
Urology  
 ✔
 ✔
   ✔
 ✔ (Incl RPRH)
 ✔

Frequently Asked Questions about Outpatient Direct

Can I make a new appointment through outpatient Direct ?

No, new appointments will be allocated to you by the hospital; Outpatient Direct can only cancel or reschedule existing appointments. If your GP has sent your referral to the correct area, the hospital will process this and your appointment letter should arrive approx. 4 weeks before the date of your appointment.

I have my referral, who should i give / send it to?

Outpatient Direct are unable to receive or process referrals. If you have been given a referral from your GP or other medical professional, please ask your referrer to fax the referral to the Central Referral Service (your GP will have information about fax numbers etc).

I need medical advice; will outpatient direct be able to help?

No, Outpatient Direct staff are not medically trained and are unable to answer medical questions. If you need medical assistance please consider calling your GP or healthdirect Australia 1800 022 222 or 000 in case of emergencies.

I have received an SMS for an appointment I know nothing about, what should I do?

If this appointment is for a hospital listed above, then Outpatient Direct 1300 855 275 will be able to assist to answer some questions.  However, please check for a phone number included within the SMS and call this number if available. 

What do I need to do to prepare for my appointment?

Instructions regarding how to prepare for your appointment should be detailed on your appointment letter.

I have been referred to hospital, when will I receive my appointment notification?

The hospital allocates a priority based on your health condition. You should receive an appointment letter approximately 4 weeks before your appointment. If your condition deteriorates and you feel you need to be seen sooner, please contact your GP.

I need to speak to someone regarding an appointment on behalf of a family member; can i manage their appointment for them?

If you are listed as Next of Kin or a nominated contact on the patient’s health record then you may be able to manage the appointment on their behalf. Any person not listed will not be able to discuss appointment details for another person.

I have lost my appointment letter; can I still attend my outpatient appointment?

Yes, you can still attend your appointment without your appointment letter.  Outpatient Direct 1300 855 275 will be able to assist with ordering a reprint of your appointment letter if you want one.

Remember

Only some hospitals and clinics are assisted by Outpatient Direct. Refer to the above table to determine which hospitals and clinics are assisted.


Acknowledgements

WA Health


This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.