Information about HACC fees
All HACC clients are expected to pay fees as a contribution to their support services. Capacity to pay is based on income levels.
If you are a carer, the person you care for will be assessed on the support services provided. The cost is based on the level of support that you receive.
- Where a person is living alone, that person’s income is assessed (single).
- Where one member of a couple is a HACC client, the couple’s income would generally be assessed (couple).
- Where a couple are both HACC clients, their combined income is assessed (couple).
If you receive a number of support services from HACC service providers you are protected from paying excessive fees by an applied limit called a ‘Fees Cap’. The HACC Fees Cap is increased annually effective 1 July.
No one will be denied support because they cannot afford to pay fees.
Who will identify what I will pay?
HACC service providers will advise you of the fees for support services based on your level of income, whether you are:
- on a full or part pension (Income Level 1), or
- have some other form of income (Income Level 2).
When will I find out how much my contribution will be?
Once the amount of support you are to receive (your support plan) has been finalised your service provider will inform you of the fees to be charged.
What if I have more than one service provider?
The HACC fees cap will ensure that you will only pay up to a maximum amount per week and no more, regardless of how many support services you receive.
What support services does the fees cap cover?
The fees cap applies to most HACC support services including domestic assistance, home maintenance, centre based day care, respite care, allied health, nursing care, personal care and some social support services.
The fees cap does not apply to the following support services and separate fees will be charged for each of these services:
- Meals on Wheels (full cost of the meal)
- transport (according to the kilometres travelled)
- home modification (a negotiated fee linked to the cost of the job)
- podiatry (subsidised cost) – basic foot care is provided through personal care.
What happens if I can’t pay my fees?
You will be asked to fill out a Confidential Client Fee Reduction Form and identify the fees that you can afford. A family member or a service provider can help you to complete the form.
The fees may be temporarily reduced.
You will not be refused HACC support and you will receive the same standard of care regardless of your ability to pay fees.
Where can I get more information?
For further information phone the Aged Care Gateway on 1800 200 422 (free from land line only).
A series of brochures are also available from the HACC Regional Assessment Service or from HACC service providers.
You may also want to read the HACC Fees Policy (177 KB).
Aged and Community Care
This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.