Humanitarian Entrant Health Service (HEHS)
HEHS works on health issues which may affect the wellbeing of newly arrived refugees and humanitarian entrants to Western Australia. The service detects and treats infectious diseases.
All services are free.
On some occasions there may be a small cost for medications that are not provided by the clinic.
Who can use the service?
This service is for refugees and humanitarian entrants newly arrived to Western Australia. People who arrive on a humanitarian visa (200, 201, 202, 203 and 204) and those who are granted a visa on shore in Australia (866) are eligible to attend.
Some people from refugee backgrounds who arrive on a non-humanitarian visa may also be eligible for an appointment. Please contact us to see if you are eligible to attend.
I have sponsored some family members who have recently arrived, how do I make an appointment for them to attend the clinic?
If you have been allocated a settlement case worker they may help you make an appointment at HEHS for your family. You can also phone or visit the clinic to make an appointment yourself. The HEHS will need a copy of the family’s visas and Medicare numbers.
Do I need to bring someone who can interpret for my sponsored family?
No, HEHS will arrange an interpreter if this is required. Please let HEHS know if your sponsored family needs an interpreter when making the appointment.
Does HEHS provide ongoing health care for newly arrived refugees?
No, people only generally need to attend HEHS for 2 visits.
During the first visit, the nurse will offer to run health tests which can include a blood test, urine test and chest X-ray. The nurse will also ask about medical history.
The results of the tests will be available on the second visit, where the doctor will explain the results and then perform a physical examination. Immunisations and any necessary treatments are also provided on the second visit.
If further health care is needed the doctor at HEHS will refer you to a GP near your home and your information will be transferred to a community nurse who will visit you 4 to 8 weeks after your visits to HEHS.
If necessary, you will be referred to a specialist at your closest hospital.
How long do the appointments take?
Each appointment at HEHS will generally take 2 to 3 hours depending on how many people in the family group need to be seen. If there are young children in the family we recommend bringing food and drinks for them.
Can someone request a female doctor?
There are male and female doctors at the service and we will try to meet all requests.
Humanitarian Entrant Health Service (HEHS) is located at the Anita Clayton Centre.
Humanitarian Entrant Health Service
This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.