Healthy living

Home and Community Care (HACC)

Most people prefer to live in their own home, and participate in the community, but some people can find this difficult without support.

This support can be provided by family and friends but also by Government-funded services such as the Home and Community Care (HACC) program.

If you are an older, frail person or if you are a younger person living with a disability, HACC program can provide you with basic support services to help you continue living independently at home.

The wellness approach taken by the HACC program can help you to maximise your independence by assisting you to build and maintain your skills so you can carry out essential everyday activities.

The HACC program can also help you to stay connected with your community.

HACC support is designed to help those with the greatest needs.

Carers of HACC service users are also able to access HACC support.

What types of support does the HACC program provide?

  • Participation in social activity in a group or one-on-one.
  • Assistance with everyday household tasks.
  • Assistance with the preparation or delivery of meals.
  • Minor work in your home or yard to maintain your safety, independence and access.
  • Minor structural changes to your home to help maintain your independence and safety, such as hand rails.
  • Nursing care such as wound care, insulin injections, and assistance with management of diabetes, continence and pressure care - provided by a registered or enrolled nurse.
  • Assistance to support your independence in your personal care activities such as showering, dressing and basic foot care.
  • Assistance to keep up with essential activities such as shopping, banking and maintaining social contacts.
  • Allied health assistance such as physiotherapy or nutrition advice to help you maintain healthy diet, physical fitness, independence and safety.
  • Assistance to help you attend appointments and travel around the community.


You will be asked to pay a fee as a contribution to the support services that are provided to you.

Who is eligible?

You do not qualify for HACC support on the basis of your age, but on the level of your frailty or disability, and on your ability to carry out essential everyday activities.

How to apply

Phone the Aged Care Gateway on 1800 200 422 (free call from land line only).

Aged Care Gateway staff can:

  • provide information about the HACC program and other community care programs
  • refer you for an appropriate assessment to identify your level of need.

After your assessment, a HACC service provider will contact you to discuss the support that will be provided and the fees that apply.

What if I need to cancel the support I receive from a HACC service provider for a few days?

Remember to ask for the name of the service provider and a contact telephone number so you can call them if you need to change or cancel your support service.

Where can I get more information?

For further information phone the Aged Care Gateway on 1800 200 422 (free from land line only).

HACC brochures are available from the WA Regional Assessment Service, phone 1300 785 415, or from HACC service providers.

Aged and Continuing Care

This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.

Link to HealthyWA Facebook page