WA Health system

Care Opinion Dashboard

Logo: Patient Opinion Australia. Be heard.

Care Opinion™ (formerly Patient Opinion) is changing the way that patients and families connect with their healthcare providers. Care Opinion™ Australia (external site) is an independent non-profit feedback platform where people can anonymously share their health care experience in Western Australia.

The Department of Health WA has subscribed to Care Opinion™ Australia in order to join in the conversations. This dashboard is an overview of the honest and meaningful conversations on Care Opinion™ about our service providers for the past quarter.

As more patient experiences are shared this dashboard will be developed to provide more detail, click on the Health Service Providers names below to read the stories told so far.

Your story can help make health services better. Tell your story – make a difference (external site).

Three monthly report January – March 2020

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Child and Adolescent Health Service

The Child and Adolescent Health Service (CAHS) is a comprehensive service that supports and treats children from around Western Australia, and is committed to programs that promote lifelong health in children and adolescents.

Our vision of ‘healthy kids, healthy communities’ sees that children and young people get the best start in life through health promotion, early identification and intervention and patient centred, family-focused care.

CAHS is made up of three service streams:

  • Community Health: a comprehensive range of community based early identification and intervention services, as well as health promotion, to children and families in the Perth metropolitan area. Services are provided in a variety of settings including at home, local community health centres, child and parent centres and schools.
  • Child and Adolescent Mental Health Services (CAMHS): provide mental health services to infants, children, young people and their families across the Perth metropolitan area. Services include community based programs, inpatient care at Perth Children’s Hospital and specialised services for children with complex mental health conditions across the State.
  • Perth Children’s Hospital (PCH): is the specialist statewide paediatric hospital and trauma centre for Western Australia, caring for children up to the age of 16. PCH is also a centre of excellence for teaching and research, partnering in major paediatric research and education initiatives led by the Telethon Kids Institute (TKI) and the State’s universities.
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Participating since 1 November 2016
  • 20 stories told
  • 4 stories that led to a change
  • 103 staff listening
  • Spotlight story
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East Metropolitan Health Service

East Metropolitan Health Service provides a comprehensive range of health services to over 725 500 people living within Perth’s eastern corridor. Our health care services are delivered in a network of groups that includes care in both hospital and community based settings to ensure timely and appropriate access is available, and include:

  • Armadale Health Service and Kalamunda District Hospital
  • Royal Perth Hospital and Bentley Health Service
  • Population health programs with community services delivering to people in both the eastern corridor and wider Perth metropolitan area
  • St John of God Midland Hospital operating under public-private partnership

East Metropolitan Health Service is the tertiary referral hub for WA Country Health Service patients from the Kimberley, Pilbara, Eastern and Western Wheatbelt regions of Western Australia.

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Participating since 1 July 2016
  • 46 stories told
  • 2 stories that led to a change
  • 235 staff listening
  • Spotlight story
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North Metropolitan Health Service

The North Metropolitan Health Service catchment area covers almost 1,000 km2, with a population of almost 750,000. 1.2 per cent of the population is Aboriginal,37 per cent were born overseas and 18 per cent of the total NMHS population are from Culturally and Linguistically Diverse backgrounds.

The diverse North Metropolitan Health Service community receives timely access to high quality health care at:

  • Sir Charles Gairdner, Osborne Park, Graylands and King Edward Memorial Hospitals,
  • Joondalup Health Campus under a Public Private Partnership, and,
  • various mental health, public health and dental services within the community.
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Participating since 1 July 2017
  • 34 stories told
  • 1 stories that led to a change
  • 108 staff listening
  • Spotlight story
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PathWest

PathWest Laboratory Medicine WA is committed to providing excellence and innovation in pathology testing, teaching and research, and positively contributing to the health and wellbeing of the community.

As WA’s leading pathology laboratory we respond to the needs of virtually every medical practitioner in the State, conducting more than 16 million tests annually. We offer a round-the-clock commitment to the health needs of the entire Western Australian community through 24-hour laboratory facilities, results lines and on-call clinicians.

Supporting this is a network of 23 laboratories and the convenience of more than 50 specimen collection centres spread across the State from Esperance in the south through to as far north as Kununurra, making PathWest’s services accessible to everyone.

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Participating since 1 July 2017
  • 8 stories told
  • 1 stories that led to a change
  • 14 staff listening
  • Spotlight story
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South Metropolitan Health Service

South Metropolitan Health Service delivers hospital and community based services to nearly a quarter of Western Australia’s population. Our health care network works together to provide a combination of tertiary, secondary, specialist and community health care services.

Our network of hospitals includes:

  • Fiona Stanley Fremantle Hospital Group which consists of:
    • Fiona Stanley Hospital (including Rottnest Island Nursing Post)
    • Fremantle Hospital
  • Rockingham Peel Group which consists of:
    • Rockingham General Hospital
    • Murray District Hospital
  • Peel Health Campus (delivered as a public private partnership with Ramsay Health Care Limited).
In addition, we are responsible for delivering local community-based services of:

    • Health Promotion
    • Rehabilitation in the Home (RITH)
    • Complex Needs Coordination Team (CoNeCT)
    • Community Physiotherapy Service (CPS)
    • Western Australian Limb Service for Amputees (WALSA)
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Participating since 1 July 2017
  • 32 stories told
  • 0 stories that led to a change
  • 185 staff listening
  • Spotlight story
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WA Country Health Service

The WA Country Health Service plays an important role in the lives of people in our country communities supporting an area of more than 2.5 million square kilometres. From Kalumburu in the Kimberley to Albany in the Great Southern our services are organised into seven regions across WA:

  • Kimberley
  • Pilbara
  • Midwest
  • Goldfields
  • Wheatbelt
  • Great Southern
  • South West

WA Country Health Service supports more than 530,000 people across regional Western Australia. From nursing posts and outreach services, to child health clinics and bustling regional hospitals our services include:

  • emergency and hospital services
  • population health, public and primary healthcare
  • Aboriginal health services
  • mental health services
  • drug and alcohol services
  • child, community and school healthcare
  • services for older people including, residential and community aged care services.
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Participating since 23 November 2015
  • 192 stories told
  • 8 stories that led to a change
  • 623 staff listening
  • Spotlight story

Definitions

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Definitions

Stories
The total number of stories published about the Health Service Provider in the three month reporting period. Please note that some stories are not published, subject to the moderation policy (external site) of Care Opinion.

Why do we want to know this?

More stories lead to more conversations and opportunities to learn from our patients experiences.

Changes
The total number of stories published where the Health Service Provider has responded with either ‘a planned change’ or has ‘made a change’ in the three month reporting period.

Why do we want to know this?

Not all stories provide the opportunity to create a change but when the opportunity arises highlighting the change allows everyone to improve from one person’s experience.

Staff Listening
The total number of individual staff from the Health Service Provider that are set up to receive story alerts from Patient Opinion as of the end of the three month reporting period.

Why do we want to know this?

This encourages staff from all areas of the service to learn from the patients shared experience.

Spotlight Story
A story from the three month reporting period which exemplifies a high quality response to a person’s story.

Why do we want to know this?

This provides a role modelling opportunity to other staff and acknowledges the role model.

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See also