Phone: (08) 9222 4222 (switchboard) weekdays 8am to 5pm
Email: Submit your enquiry.
Street address 189 Royal Street East Perth WA 6004 Australia
Postal Address PO Box 8172 Perth Business Centre Perth WA 6849 Australia
If you wish to compliment, comment on, or complain about, any service received in a public hospital, you should first raise your concerns with attending hospital staff either verbally or in writing. This should be done as soon as you are able to do so.
Many public hospitals in Western Australia have a complaints coordinator or a patient liaison officer (external site) with whom you can raise your concerns. You can also contact hospital management or the Chief Executive/ Executive Director of the health service about your complaint.
If your complaint can’t be resolved by the hospital, you can contact the Health and Disability Services Complaints Office.
The Health and Disability Services Complaints Office (HaDSCO) is an independent statutory authority offering a free and impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories.
Under the Freedom of Information Act 1992 (external site) you can access your WA Health medical records.
Contact the hospital or health service directly. Applications must be made in writing and there is no fee for requesting your records.
Clinicians have an ethical, professional and legal duty to keep patient information confidential.
More information about accessing WA Health medical records is available on HealthyWA (external site).
These are owned by the medical practitioner (if it is a solo practice) or the practice (if the doctor is part of a corporate medical practice). WA Health cannot help with these. You may wish to contact the Australian Health Practitioner Regulation Agency (external site) which supports the Medical Board of Australia (external site).
For all patient appointments contact the hospital or health service directly.
Level 2, Administration Building Fiona Stanley Hospital 14 Barry Marshall Parade Murdoch, 6150
Fiona Stanley Hospital Locked Bag 100 Palmyra DC, 6961
SMHS.GeneralEnquiries@health.wa.gov.au
(08) 6152 2222
http://www.southmetropolitan.health.wa.gov.au/
T Block Sir Charles Gairdner Hospital Nedlands WA 6009
North Metropolitan Health Service T Block Sir Charles Gairdner Hospital Nedlands WA 6009
(08) 6457 3333
http://www.nmahs.health.wa.gov.au/
Kirkman House, Royal Perth Hospital Campus, 10 Murray Street Perth 6000
GPO Box X2213 Perth WA 6847
(08) 9224 2244 (RPH Switchboard)
EMHS.generalenquiries@health.wa.gov.au
Perth Children's Hospital 15 Hospital Avenue Nedlands WA 6009
Locked Bag 2010 Nedlands WA 6909
(08) 6456 2222
http://www.cahs.health.wa.gov.au/
189 Wellington Street Perth 6000
PO Box 6680 East Perth Business Centre 6892
(08) 9223 8500
http://www.wacountry.health.wa.gov.au/
Phone: (08) 9222 0255 (office hours) or (08) 9328 0553 (a/h – after hours)
For further information on Novel Coronavirus (2019-nCoV):
Phone: (08) 9222 4222 or (08) 9328 0553 (a/h) Email: emergency.oncall@health.wa.gov.au
Phone: (08) 9222 2000 or (08) 9328 0553 (a/h) Email: ehinfo@health.wa.gov.au
Through Medicare, the Australian Government helps with the costs of some in-hospital and out-of-hospital services.
For further information visit the Medicare website (external site).
For media enquiries please contact the appropriate area service:
