Have your say

two teenager boys smiling

Involvement and feedback from patients and families, and other consumers, plays an important role in improving the quality of care we provide. 

Share a compliment or make a complaint

Fill out our feedback form to tell us how we're doing. All feedback (concerns, complaints, suggestions or compliments) are welcome.

Complaints for reporting misconduct (staff or public), breaches of the WA Health Code of Conduct and other kinds of unacceptable behaviour can be raised, investigated, and where appropriate, action taken. WA Health can be contacted via accountability@health.wa.gov.au or on 9222 2014. Further information relating to the reporting of misconduct can be accessed at the Corruption and Crime Commission (external site) or Public Sector Commission (external site).

Patient Opinion 

The Child and Adolescent Health Service is now a subscriber to the Patient Opinion website, which offers patients and families an opportunity to provide feedback about their health care experiences.

Please go to the Patient Opinion website (external site) or call 1300 662 996 to share your PCH story so we know what we're doing well and what we can do better.

It is now easier than ever for young people to share their own experiences using the ‘Tell Monkey Your Story’ (external site) feature too. 

Voice of the Family

You may receive this survey in the mail after your inpatient stay by a company called Press Ganey™. The survey will only take a few minutes to complete and can be returned using the reply-paid envelope provided. 

As only a limited number of families receive this survey, your participation is very important to us. Please be frank with your responses. All information will remain confidential and anonymous and distributed to staff to help us improve the patient, client and family experience at PCH.

Consumer Excellence Awards

Have you had a good patient experience during your stay or would you like to say thank you to a staff member or service for a job well done? You can recognise outstanding service by nominating a staff member for a Child and Adolescent Health Service Consumer Excellence Award. 

Download the nomination form (PDF) and email it to CAHS.Comms@health.wa.gov.au or alternatively send it to:

CAHS Communications, Locked Bag 2010 Nedlands, Western Australia 6909.