Your rights and responsibilities as a public patient (video transcript)
You have a fundamental right to health care that is respectful, responsive, safe and effective.
Likewise, you have an obligation to treat staff and other patients with respect and to provide your health practitioner with all relevant health information.
Healthcare professionals have a duty to treat you respectfully, listen to your concerns, answer your questions clearly and honestly and inform and educate you about your illness.
Just as doctors and nurses and hospital staff should respect you, showing respect back to them makes for a more pleasant hospital experience, both for you and those who will treat and care for you. Patients have responsibilities too. Amongst other things you are obliged to provide your health provider with all relevant health information, including your medical history and all medicines you are currently taking. You must also advise staff of any change in your condition or problems with your treatment.
Every hospital has a process that enables patients to provide comments about the quality of health care they receive, including complaints and compliments. You can learn more about this process by contacting a staff member on your ward, or the manager of the hospital's Customer Liaison Department.
Quality Improvement and Change Management Unit
This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.